Seller Performance Policy

To ensure the best experience on shoppingtown.info, we have put in place measures to ensure that sellers meet minimum performance standards.

Performance standards on shoppingtown.info

We evaluate your performance every month. The evaluation period depends on how many transactions you have entered. If you've had 400 or more transactions in the last three months, you're evaluated over that three-month period. If you've had fewer than 400 transactions in the last three months, you're evaluated on the past 12 months. Only successful transactions (i.e. where the buyer has paid) are counted.

To meet our minimum standards, your transactions over the most recent evaluation period must meet these requirements.

Transaction defect rate

Transactions with one or more of the defects listed below

Requirements	All Sellers	shoppingtown.info Top Rated Sellers
Maximum percentage of transactions with defects	2%	0.5%
Maximum number of unique buyers affected before seller status is impacted	4	3

Cases closed without seller resolution

Cases where shoppingtown.info was asked to review the case and the seller was found responsible. (Applies after account has exceeded maximum number of cases).

Requirements	All Sellers	shoppingtown.info Top Rated Sellers
Maximum percentage of cases closed by shoppingtown.info without seller resolution	0.3%	0.3%
seller resolution	2	2

Late shipment rate

Transactions where you didn't send the item within your handling time or the item was delivered after the estimated delivery date.

Requirements	All Sellers	shoppingtown.info Top Rated Sellers
Maximum percentage of transactions sent late	10%	5%
Maximum number of transactions sent late	8	5

Shipments are only considered late when:

• Tracking shows the item was delivered after the estimated delivery date and there's no acceptance scan within your handling time, OR
• The buyer confirms the item was delivered after the estimated delivery date and you don't have tracking or a Delivery Confirmation number that shows it was on time.

Note: The seller has the responsibility to update the tracking information for the listing.

Below Standard

If you exceed the maximum number of closed cases without seller resolution or the maximum transaction defect rate, your account will be rated "Below Standard" and we may limit your selling activity until your ratings improve.

What happens if you don't meet the minimum performance standards?

If you don't meet these minimum performance standards, we may put limits on your selling activity until your performance improves. These can include:

• Your items may be placed lower in search results
• We may limit the number of items you can sell, or restrict you from selling
• You may be restricted from buying or selling with other accounts, or registering a new account
• shoppingtown.info funds from your sales may be pending in shoppingtown.info for up to 30 days
• We may downgrade your Store to the Basic level if you've been Below Standard for more than 60 days

If your account doesn't meet the standards, you:

• Need to resolve all issues on the account before buying or selling with other accounts
• Can't register for a new account
• Can't use an existing shoppingtown.info account to avoid buying and selling limits or other policy consequences
• Pay a fee to list items sold on shoppingtown.info site.

Note: We monitor shoppingtown.info for sellers who may be creating poor buying experiences at higher rates, in shorter timeframes, or in different areas than other sellers, according to these standards. These accounts may be restricted, limited, suspended, or have their seller level changed to Below Standard.