Seller Protection Policy

Here at shoppingtown.info we protect users from events outside of their control. As such we aid users in instances where:

• An item arrives late that the seller sent on time
• Severe weather or carrier disruptions caused the item to arrive late
• An item was returned after it was opened, used or damaged
• A buyer withdraws their order or doesn't pay
• A buyer's behaviour is abusive
• A buyer changed their order or requests something extra
• Your seller performance standards are impacted

An item arrives late that the seller sent on time

We will remove negative or neutral Feedback if any of these happens to you when:

• The carrier scan shows you sent the item within your handling time, even if it arrives late
• The carrier scan shows the item arrived by the estimated delivery date, even if you sent it late
• If the buyer doesn't indicate the shipment was late, it won't count as a late shipment even if there is no tracking or the carrier didn't scan the shipment.

Severe weather or carrier disruptions caused the item to arrive late

We remove cancelled transaction defects and remove negative or neutral Feedback if any of these happens to you when:

• Your shipment was affected by delivery delays caused by weather or other carrier-caused events.
• The shipment receives a carrier scan within your handling time, even if the item arrives late
• The shipment receives a delivery scan within the estimated delivery date range, even if you sent it late
• shoppingtown.info instructs you to hold a shipment or cancels the transaction.

An item is returned after it was opened, used or damaged

When you offer free returns and accept the return:

• You can access the partial refund for items that come back opened, damaged or missing parts. However, you need to clearly state the information required for a free return on your listing
• If the buyer asks shoppingtown.info to step in and help due to the partial refund, we'll resolve the issue directly with the buyer. You'll keep your portion of the partial refund and it won't affect your seller standards. However, it is your responsibility to do Update Order Status when order status is changed.
• If the buyer leaves negative or neutral Feedback, we'll remove it.

A buyer's behaviour is abusive

When we find that a buyer has violated the Abusive buyer policy, we'll remove any negative or neutral Feedback and defects. When buyers engage in repeat abusive behaviour, we may suspend their account.

You can help us by reporting the buyer and clearly describing what the buyer is doing. This will help us investigate potential policy violations and take actions to protect you.

A buyer changed their order or requests something extra

If a buyer demands a change to what you originally offered and what the buyer accepted, you can choose to either cancel the order, or you can complete the transaction under the original terms. We'll remove any negative or neutral Feedback and cancel the transaction defects.

Your seller performance standards are impacted

To measure your overall performance accurately, we look at your performance. We also consider a buyer's pattern for opening cases and protect you when we consider it necessary.